FAQ

 

ORDERING

What are the available modes of payment?

We accept payments via Visa, Mastercard, Amex, and Apple Pay.

Why is my discount code not working?

Your discount code might have expired or a technical glitch might have occured. If you think that the discount code has not expired, please reach out to us.

Can I cancel or amend an order?

Amendments or cancellations cannot be made once an order has been placed. We always want to make sure your order is delivered to you as quickly as possible, so it is sent for fulfilment as soon as an order is placed.

What are pre-orders?

You can pre-order items before they are in stock. We usually allow for pre-orders only when we know that our supplies are already being air-flown to Singapore.

What is your return/refund policy?

All food items sold are not eligible for exchange, returns or refunds due to food safety and hygiene reasons. We thank you for your understanding!


DELIVERY

When will my order be delivered?

From the date of your order, we aim to deliver your order within four (4) business days. You will also be provided with a tracking code upon confirmation of your order.

What is my tracking code?

Once your order is fulfilled, a tracking code will be sent via email to your registered email address.

Where are my pre-ordered items?

Your pre-ordered items may or may not arrive together with your standard order. Pre-ordered items typically take 9-15 working days to arrive, but may arrive earlier depending on supply shipments.

It’s been more than four (4) days since I ordered my treats, what should I do?

We are on it! We track all orders to ensure that they are delivered within four (4) business days. However, please feel free to reach out to us at sales@bellyup.sg so that we can provide you updates to ensure that your order is fulfilled.

ZOO SNOODS SIZING GUIDE

Dogs come in all different shapes and sizes, so it's important to know which size Zoo Snood will fit your pooch before making a purchase! Lucky for you, we created this handy chart to help you out.

 
zoosnoods-size-chart.jpg
 

Tips for Choosing the Right Snood Size:

  • If between sizes, we recommend choosing the larger size.

  • Some dogs are larger/smaller than average for their breed, so please measure your dog's head to get the most accurate size.

  • Many dog brands have different measurements for their sizes, so a "small" from a different brand may not fit the same as our "small" size.

  • We only have three sizes because our snoods are very stretchy, and can accommodate a much wider range of dog sizes than other dog clothes.

  • Our large size stretches to fit pretty much any big dog!

Check out the examples or our dog models and their sizes in the chart below:

 
size-chart-models.jpg
 

WHOLESALE & DISTRIBUTOR

Can I get a bulk discount if I order more?

If you would like to make an order of more than 1kg of treats, please feel free to reach out to us for preferred wholesale pricing.

Can I distribute or re-sell your product?

Yes, you can! However, please reach out to us to get exclusive distributor rights before you do so at partners@bellyup.sg. Our partners are currently reviewed on a case-by-case basis to ensure alignment on sustainability and ethics.

Any Other Questions?

If we did not manage to answer your question, please fill up this form and we will get back to you shortly.